Privacy Policy

Uniq Solutions Ltd ("we", "us", or "our") operates the EASI platform and this website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our platform. Please read this policy carefully.

1. Information We Collect

Information you provide directly

• Contact details (name, email address, phone number, company name) submitted via our contact or demo request forms
• Account credentials when you register to use the EASI platform
• Communications you send to us by email or through the platform

Information collected automatically

• IP address, browser type, operating system, and referring URLs
• Pages visited and time spent on our website
• Device identifiers when accessing the EASI mobile application

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and arrange product demonstrations
• Provide, operate, and maintain the EASI platform
• Send transactional and service-related communications
• Improve our website, platform, and services
• Comply with legal obligations

We will only send you marketing communications where you have given consent or where we have a legitimate interest to do so, and you will always have the right to opt out.

3. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Contract: Processing necessary to fulfil a contract with you or to take steps at your request before entering a contract
• Legitimate interests: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Consent: Where you have given clear, specific consent for a particular processing activity
• Legal obligation: Where processing is necessary to comply with a legal obligation

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers: Third parties who assist in operating our website and platform (e.g., hosting, analytics, email delivery), subject to confidentiality obligations
• Legal authorities: Where required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 3 years. Platform account data is retained for the duration of your contract and for a reasonable period thereafter for legal and operational purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectification of inaccurate or incomplete data
• Erasure of your personal data in certain circumstances
• Restriction of processing in certain circumstances
• Data portability where processing is based on consent or contract
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@uniq-solutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses essential cookies necessary for the site to function correctly. We do not use third-party advertising cookies. By continuing to use the site you consent to our use of essential cookies. You can control cookies through your browser settings, though disabling them may affect site functionality.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. International Transfers

We store and process data within the United Kingdom and European Economic Area. Where data is transferred outside these regions, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Uniq Solutions Ltd
United Kingdom
Email: info@uniq-solutions.co.uk
Phone: 07931 701400